Fix payment issues, such every bit declined or incomplete transactions

If y'all have problems paying for Google products, you lot might need to fix a problem with your payments profile.

Find the result you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Effort these suggestions to resolve the event:

  • If this message is followed by instructions for submitting additional data to us, please do then. The other steps listed are unlikely to resolve this event.
  • Check whether the billing address for your payment method (such as a credit menu) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Attempt using the best interface for your calculating device:
    • If you're using a desktop reckoner, endeavor the transaction using the Google product's website.
    • If y'all're using a mobile device, endeavour using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the lodge over again.
    • Try creating a new Google account if you don't already take i and visiting the Google Shop to try the transaction over again.

"Unable to complete transaction: Expired carte du jour"

Cheque to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please apply some other class of payment."

Note: These steps also utilize if you lot see the fault bulletin "Your payment didn't go through. Delight try a dissimilar payment method or endeavour over again later."

Try the following:

  1. Check to meet if your payment method is up to date. If it isn't, update it in the Payments centre, then try your purchase again.
  2. Make certain you lot have enough money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there's a trouble with your account.
  4. Effort making the buy again with a unlike payment method.

"Your payment was declined due to an event with your account"

If you run into this bulletin, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your business relationship against fraud.
  • Nosotros demand a trivial more information to comply with EU law (European customers merely).

To fix the issue, attempt the post-obit:

  1. Go to the Payments centre.
  2. Have action on any errors or requests in the payments heart.
    1. You might need to verify your identity earlier you lot can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment information are upwards to date.

"Unable to process payment: Low card balance"

You might not take enough funds in your account to make the payment. Check your account residual or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card earlier you can utilise it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the menu that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary charge on your carte argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you lot endeavour to verify the payment method over again:

  1. Ostend which card you want to verify.
  2. Check how long ago you lot tried to verify your carte.
    • If less than two days: Wait upwardly to 2 days.
    • If more than 2 days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You can't apply this card for this purchase. Endeavor to make the buy once again with a dissimilar card.

If the card you want to utilize isn't listed, follow the on-screen instructions to add together a new carte du jour.

Closed payments profile

Learn more almost what to do if you temporarily or permanently closed your payments contour.

If you're all the same having trouble, contact back up.

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